Job Offers · Job Brief
Customer Solutions Specialist
Vivint Smart Home (NRG)
Calm spoken English on a high-volume inbound call.
The role
Remote smart-home support: accounts, equipment, and escalations. This is a live-phone role, not a chat-only desk. Training weeks 2–6 are Monday–Friday 8:00am–4:30pm. Benefits day one.
- Job title
- Customer Solutions Specialist
- Company
- Vivint Smart Home (NRG)
- Location
- United States — remote (hub listed as Lindon, Utah). Cannot reside in CA, CT, DC, ME, or WA.
- Salary
- $17.50/hour to start · path to $19.50/hour by day 135 · extra $85–$145+ biweekly incentives
- English level
- B2 — strong spoken and written English on live calls
- Remote / on-site
- Remote
- Type
- Full-time
Requirements
- High-volume inbound calls and account + tech troubleshooting
- 40 WPM typing
- Windows 10+ PC (no Mac / Chromebook)
- Wired internet 35 Mbps, quiet private desk
- Not the primary caregiver while on shift
- Burglar alarm license (paid by Vivint)
- 18+
How to apply
Apply only on Vivint’s official careers page. Do not send a CV to Telegram, WhatsApp, or an email that is not on that page.
Open the live Customer Solutions Specialist posting on Vivint CareersVocabia is not the employer. Verify the listing is still open. Never send documents to Telegram, WhatsApp, or an email that is not on the official careers page.
Vocabia layer · not on the original posting
Interview tips
- They will test whether you stay calm when a system fails. Prepare one 45-second story: the problem, what you checked, what you told the customer, the result.
- Say the next step out loud. Weak: “I’ll try something.” Strong: “I will run a connection test with you now, then I will confirm the system is arming.”
- If you do not know a product fact, do not invent it. Use: “I will check this in the account and come back with the exact step.”
- They care about a quiet room and a wired connection. Be ready to describe your desk in one sentence.
Vocabia layer · not on the original posting
English vocabulary for this job
Say each line out loud before you apply. If you cannot, you are not ready for the interview.
| Word | Meaning | Example |
|---|---|---|
| inbound | The customer calls you. You do not call them first. | “This is an inbound support role — the queue never stops.” |
| troubleshoot | Find why something is broken, then fix or escalate it. | “Let me troubleshoot the connection with you step by step.” |
| escalate | Pass the case to a higher team when you cannot resolve it. | “I will escalate this to tier two and stay on the line until they pick up.” |
| account holder | The person named on the account — often the only one you can help. | “For security, I can only change the plan with the account holder.” |
| wired connection | Internet through a cable, not Wi-Fi. | “A wired connection is required for this shift.” |
Vocabia layer · not on the original posting
CV tips
- Lead with a target title: Customer Support / Customer Solutions — Remote.
- If it is true, write one line with volume: “Handled inbound calls in English” — not “good communicator.”
- Put tools and setup in Skills: Windows PC, 40+ WPM, headset, quiet workspace.
- Do not invent alarm-industry experience. A retail or restaurant line about calm under pressure is enough if it is real.
- File name: Firstname_Lastname_Resume.pdf. One page.