Job Offers · Job Brief
Chat and Phone Technical Customer Service — Seasonal
Foundever
Explaining a technical step in plain English, on chat and on the phone.
The role
Seasonal technical support for accounting and tax platforms. Paid virtual training. Equipment provided if you do not have it. Currently all roles include phone support; some classes are not chat-trained.
- Job title
- Chat and Phone Technical Customer Service — Seasonal
- Company
- Foundever
- Location
- United States (must live in the US)
- Salary
- $15/hour
- English level
- B2 — professional working English on phone and chat
- Remote / on-site
- Remote
- Type
- Seasonal · full-time training, then shift work
Requirements
- 18+ with a high school diploma or GED
- Phone + chat, switching between screens
- Quiet home office, hardwired internet, desk and chair
- Must live in the United States
- Entry level — training is paid
How to apply
Seasonal means the contract has an end date. Read the posting for training dates before you apply.
Apply on the official Foundever seasonal postingVocabia is not the employer. Verify the listing is still open. Never send documents to Telegram, WhatsApp, or an email that is not on the official careers page.
Vocabia layer · not on the original posting
Interview tips
- They will give you a fake error (“the software will not open”). Walk through: confirm the exact message, ask which device, give one step, wait.
- On chat, short lines win. One idea per message. Do not send a paragraph while the customer is still typing.
- Phone phrase to learn: “I am going to walk you through this. After each step, tell me what you see.”
- Seasonal is not a failure. If they ask “What after the season?” say you want to convert if performance is there — only if that is true.
Vocabia layer · not on the original posting
English vocabulary for this job
Say each line out loud before you apply. If you cannot, you are not ready for the interview.
| Word | Meaning | Example |
|---|---|---|
| seasonal | Hired for a busy period. The job has an end date unless they extend you. | “This is a seasonal role through tax season, with a path to stay if you perform.” |
| hardwired | Internet plugged in with a cable. Wi-Fi is not enough. | “A hardwired connection is required before day one of training.” |
| walk through | Guide someone one step at a time. | “I will walk you through the install. Click Next, then tell me what you see.” |
| multitask | Use more than one screen or channel at once (chat + notes + tools). | “You will multitask between the chat, the account, and the knowledge base.” |
| knowledge base | The official help articles you must follow, not your opinion. | “I will check the knowledge base before I give you the next step.” |
Vocabia layer · not on the original posting
CV tips
- Write “Seasonal / contract — available for full-time conversion” only if you can actually start on their date.
- If you have helped family with software, that is not a job. Do not list it as employment.
- Do list: any chat support, any phone work, any time you followed a script in English.
- Skills: English B2 · chat · phone · Windows. Leave out Photoshop and “Microsoft Office” padding.
- The resume should show you can be online on time. Shifts and punctuality belong in the interview, not as a hobby.