Job Offers · Job Brief
Bilingual Customer Service Associate
Foundever
Inbound-only support in two languages, with English as the default.
The role
Inbound-only customer support in English and Spanish. Equipment provided. Paid training. Not for applicants inside a 50-mile radius of a Foundever site (those go on-site).
- Job title
- Bilingual Customer Service Associate
- Company
- Foundever
- Location
- United States (must live in the US). Eligible states are listed on the careers page — including AL, AR, AZ, CO outside Denver County, FL, GA, IA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
- Salary
- $17/hour + incentives
- English level
- B2–C1 English and fluent Spanish (most calls in English)
- Remote / on-site
- Remote
- Type
- Full-time, seasonal with a path to permanent
Requirements
- Fluent English and Spanish — most calls are in English
- Phone support and basic technical help
- Quiet home office, hardwired internet 5 Mbps up/down
- 18+, high school diploma or GED
- Must live in an eligible U.S. state on the posting
- Cannot live within 50 miles of a Foundever site
How to apply
Check the state list and the 50-mile rule before you spend time on the application. If you live near a site, use the on-site posting instead.
Apply on the official Foundever bilingual postingVocabia is not the employer. Verify the listing is still open. Never send documents to Telegram, WhatsApp, or an email that is not on the official careers page.
Vocabia layer · not on the original posting
Interview tips
- Expect a language split: one scenario in English, one in Spanish. Same structure in both: greet, confirm the issue, next step, close.
- Most calls are English. If your Spanish is stronger, still open in English unless the customer switches.
- Do not mix languages in one sentence (“Spanglish” on a scored call is a fail).
- Be ready to say which states you can work from, and that you are outside the 50-mile radius — they will ask.
Vocabia layer · not on the original posting
English vocabulary for this job
Say each line out loud before you apply. If you cannot, you are not ready for the interview.
| Word | Meaning | Example |
|---|---|---|
| inbound-only | You take calls that come in. You do not make sales calls out. | “This desk is inbound-only. There is no outbound sales quota.” |
| fluent | You can handle a full call without pausing to translate in your head. | “Fluent Spanish here means you can close the call in Spanish, not only greet.” |
| eligible state | A U.S. state the company is allowed to hire in for this role. | “If your state is not on the eligible list, the application will not go through.” |
| incentive | Extra pay on top of the hourly rate when you hit a target. | “The posting is $17/hour plus incentives — incentives are not guaranteed.” |
| radius | Distance from a point. Here: 50 miles from a Foundever building. | “If you live inside that radius, this remote role is not available.” |
Vocabia layer · not on the original posting
CV tips
- Contact line must include your U.S. state. They filter on it.
- Languages: “English (professional, most calls) · Spanish (spoken and written).”
- Do not hide that you are bilingual in the last line. Put it under your name.
- If you have only classroom Spanish, do not apply. This is scored on live calls.
- One page. Target title: Bilingual Customer Support — Remote (US).